At Kitchen Pro Solutions, we operate primarily as an online business and don't have a physical shop or showroom.

Why? Because running online allows us to:

• Keep prices competitive by reducing overhead costs.
• Offer a wider range of products without showroom limitations.
• Deliver Australia-wide, making our equipment accessible wherever you are.
• Provide expert advice online and over the phone, saving you time and effort.

We accept a variety of payment options, including:

• Electronic Funds Transfer (No fees Apply)
• Credit and Debit Cards (1.8% Surcharge Fee Applicable) 
• Paypal (2.6% Surcharge Fee Applicable

Yes! We deliver commercial kitchen equipment across Australia using trusted freight and courier partners. Shipping costs will be calculated on an individual order basis and can differ based on the number and types of products that you purchase.

Delivery timeframes vary depending on:

• Your location.
• The product's availability.
• The size and weight of your order.

As a guide, delivery times are approximately 3-5 business days for metro Melbourne, Sydney & Brisbane. 3-7 business days for Adelaide, Gold Coast, Wollongong and Newcastle. 5-10 business days for Perth. 7-14 business days for all other regions. Please note that we cannot guarantee delivery times.

We will always have items shipped to you as quick as possible. Items will be shipped once full payment has been received in our bank account.

We apply with Australian Consumer Law, which means you are entitled to a refund or replacement if a product is:

• Faulty or defective.
• Significantly different from its description.
• Unfit for its intended purpose.

Please note it is the customer’s responsibility to ensure the goods ordered are suitable for the use intended and fit into the intended space. If a product cannot be delivered or needs to be returned to the supplier, a 30% restocking fee will be charged by the distributor + shipping costs. This will be deducted from your refund and will only be processed once the distributor receives and approves the product(s) for re-sale. This fee applies for any product(s) returned so please ensure that any product ordered has suitable access and can fit in the intended place.

Products sold by Kitchen Pro Solutions may include a manufacturer's warranty. Where a warranty applies, it will be clearly stated in the product description or accompanying documentation.

Any warranty claims must be submitted directly to the manufacturer in accordance with their terms and conditions. They will help you through any trouble shooting and arrange their service agents to attend and perform any necessary repairs.

For further information on individual manufacturer's warranties, please refer to the Terms & Conditions page on our website.

Our team is here to help! If you need guidance on selecting the right commercial kitchen equipment, you can:

• Contact us via phone or email.
• Request an in-person consultation (Melbourne and surrounding suburbs).
• Send us your kitchen layout or requirements for personalised advice.

Products may require professional installation. It is not part of Kitchen Pro Solutions business to directly install or service products and we do not take any money or commissions from any 3rd parties who conduct these services.

It is the customer's responsibility to arrange for qualified trades to install all appliances. Depending on your location, we may be able to recommend trusted installation specialists in your area upon request.