Kitchen Pro Solutions
Effective Date: 1/7/2025
Welcome to Kitchen Pro Solutions. By accessing or using our website, purchasing products, or engaging with our services, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.
In this agreement,
"Kitchen Pro Solutions" means Kitchen Pro Solutions (ABN 62559153547) of 4 Glennie Avenue, Oakleigh South, VIC, 3167.
The "Customer" means any person who placed an order with Kitchen Pro Solutions.
"Products" means any items sold or supplied by Kitchen Pro Solutions through its suppliers.
"Order" means any request or order to purchase products.
"Authorised Service Agent" means an agent authorised by Kitchen Pro Solutions or their suppliers to provide inspection, repair and maintenance on a product.
"Manufacturer" means suppliers of the products.
1. General Information
1.1 Kitchen Pro Solutions operates primarily as an online business based in the south-eastern suburbs of Melbourne, Victoria.
1.2 We supply commercial kitchen equipment Australia-wide.
1.3 These Terms & Conditions are governed by the laws of Victoria and the Australian Consumer Law (ACL).
2. Orders & Payments
2.1 Prices quoted are valid for 30 days (excluding delivery & installation fees).
2.2 Product availability, pricing, and delivery costs may change due to market conditions or other unforeseen circumstances. Kitchen Pro Solutions reserves the right to withdraw advertised products or adjust prices without prior notice.
2.3 By placing an order, you agree to provide accurate and complete information.
2.4 All prices listed on our website are in Australian Dollars (AUD) and include GST unless stated otherwise.
2.5 Payment must be made in full directly to Kitchen Pro Solutions before orders are processed and shipped.
2.6 Delivery dates will not be confirmed until payment has been received in full and the funds have cleared in our nominated bank account.
2.7 We accept payments via direct funds transfer and credit card (processing fees apply for credit card payments).
3. Exclusions
Quotes do not include any of the following.
3.1 Any types of building work.
3.2 It is up to the owner to ensure all floors are smooth and level.
3.3 Supply of suitable electrical power points.
3.4 Supply of drain points, water supply and filters.
3.5 Supply and connections of Natural or LP gas connections.
3.6 Sound reduction for any appliance motors.
4. Shipping & Delivery
4.1 We deliver products Australia-wide using trusted freight and courier partners.
4.2 Delivery timeframes are estimates only and may vary depending on your location and product availability.
4.3 All orders are delivered using a network of trusted third-party couriers.
4.4 Delivery is Monday to Friday, during regular business hours.
4.5 Delivery times are approximately 3-5 business days for metro Melbourne, Sydney & Brisbane. 3-7 business days for Adelaide, Gold Coast, Wollongong and Newcastle. 5-10 business days for Perth. 7-14 business days for all other regions.
4.6 Kitchen Pro Solutions will not be held responsible for delays in delivery caused by a third party, bad weather, or any causes beyond our control.
4.7 Deliveries are Standard (Kerbside) which is door to door only and not delivered inside your premises. The delivery driver may at their discretion, help with the unloading of goods into easy access premises but they will not negotiate stairs or difficult to access locations.
4.8 Should you require specialist delivery services which include in store delivery, negotiating stairs, lifting of heavy equipment into place, delivery to shopping centres, removal of packaging, or removal of old appliances, please contact us for a premium delivery service quote.
4.9 The customer must notify Kitchen Pro Solutions of any delivery site access obstacles or obstructions (including stairs). If the customer fails to notify Kitchen Pro Solutions of any site obstacles, additional delivery fees may be charged.
4.10 Risk of loss or damage to goods passes to you upon delivery to your nominated address.
5. Returns & Refunds
5.1 We apply with Australian Consumer Law, which means you are entitled to a refund or replacement if a product is:
5.2. It is the customer’s responsibility to ensure the goods ordered are suitable for the use intended and fit into the intended space.
5.3. If a product cannot be delivered or needs to be returned to the supplier, a 30% restocking fee will be charged by the distributor + shipping costs. This will be deducted from your refund and will only be processed once the distributor receives and approves the product(s) for re-sale. This fee applies for any product(s) returned so please ensure that any product ordered has suitable access and can fit in the intended place.
5.4 To request a return or refund, you must contact us within a reasonable time of receiving your order and provide proof of purchase.
5.5 Kitchen Pro Solutions is not directly responsible for any loss or damage to goods during delivery.
5.6 We strongly recommend you inspect your delivered items for damage as the goods are being delivered. If you find any obvious, significant damage such as a gaping hole in the packaging, you have the right to reject your delivery. Please let us know within 24 hours of any goods that have been damaged in transit and supply supporting photography of any damage. We will endeavor to resolve the issue as soon as possible by arranging a return and replacement if the damage is major, or a replacement part should the damage be minor.
6. Warranties
6.1 Products sold by kitchen Pro Solutions may include a manufacturer's warranty. Where a warranty applies, it will be clearly stated in the product description or accompanying documentation.
6.2 Any warranty claims must be submitted directly to the manufacturer and are subject to their terms and conditions.
6.3 The manufacturer's warranty terms and conditions supersede all prior understanding, arrangements and agreements between Kitchen Pro Solutions and the customer and constitute the sole and only agreement with any warranty provided by Kitchen Pro Solutions.
6.4 Warranty periods, inclusions, and exclusions vary by product - please refer to the specific manufacturer's warranty documentation for details.
6.5 Warranty request forms & terms and conditions information is set by the different manufacturers here:
7. Warranty Claim Procedure
7.1 To make a claim under warranty, the customer must do the following:
7.2 Upon the customer completing the procedures set out in 6.1, the manufacturer's authorised service agent will carry out an inspection of the product and determine whether the product is under warranty in accordance with the terms and conditions outlined by the manufacturer.
7.3 If upon inspection by the authorised service agent, the product is found to be not under warranty, the customer is liable for the inspection fee and the customer's credit card/payment method will be charged as payment of the inspection fee.
7.4 If upon inspection the product is found to be under warranty for on-site repair and/or replacement of parts, the customer will not be charged the inspection fee. The authorised service agent will proceed with the repair and/or replacement of parts at no charge to the customer.
7.5 If the product is found to be not under warranty, the authorised service agent will inform the customer of the estimated costs of the on-site repair service and replacement of parts required for repair of the product. When the customer authorises the service agent to proceed with the repair of the product, the customer's credit card/payment method will be charged as payment upon completion of the repair.
7.6 A back-to-base warranty means that if a product develops a fault during the warranty period, the customer is responsible for returning the item to the manufacturer's nominated service centre for assessment and repair or replacement, with return shipping costs covered by the customer.
8. Warranty Limitations and Exclusions
8.1 Warranty Limitations and exclusions are set by the manufacturer of each product and as a result may vary between products in an individual order/purchase.
8.2 Warranties will be voided if the customer has not paid for the purchase of the product in full.
8.3 Warranties do not cover the use of the product outside of Australia.
8.4 Warranties do not cover:
8.5 Warranties will be voided:
8.6. Kitchen Pro Solutions will not in any circumstances be liable for any consequential loss or damage including any actual or expected loss of revenue claimed to have arisen from the customer's use or purchase of the product.
8.7 Kitchen Pro Solutions is not authorised by the manufacturer to provide any additional warranty to the customer in relation to any product.
9 Product Information
9.1 While we make every effort to ensure all product descriptions, images, and specifications on our website are accurate, they are provided for illustrative purposes only.
9.2 We reserve the right to correct any errors, inaccuracies, or omissions without prior notice.
10. Limitation of Liability
10.1 To the maximum extent permitted by law, Kitchen Pro Solutions is not liable for any:
10.2 Our liability under these Terms & Conditions is limited to the replacement, repair, or refund of the product in accordance with the Australian Consumer Law and information outlined in sections 5,6,7 of this document.
11. In-Person Consultations
11.1 While we operate primarily online, we are based in the south-eastern suburbs of Melbourne and are available for in-person consultations by appointment in Melbourne and surrounding suburbs.
11.2 Consultation bookings are subject to availability and must be arranged in advance.
12. Privacy & Data Security
12.1 We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy.
12.2 By using our website, you consent to the collection, use, and disclosure of your personal information as outlined in our Privacy Policy.
13. Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will take effect immediately when published on our website. We recommend reviewing this page periodically to stay informed.
13. Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
Kitchen Pro Solutions
Email: sales@kitchenprosolutions.com.au
Phone: 0408 058 931
Address: 4 Glennie Avenue, Oakleigh South, VIC, 3167.
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