| Delivery: |
Delivery is Monday to Friday, during regular business hours. Delivery times are approximately 3-5 business days for metro Melbourne, Sydney & Brisbane. 3-7 business days for Adelaide, Gold Coast, Wollongong and Newcastle. 5-10 business days for Perth. 7-14 business days for all other regions. Delivery dates are not guaranteed and are subject to courier availability. All orders are delivered using a network of trusted third-party couriers. Kitchen Pro Solutions will not be held responsible for delays in delivery caused by a third party, bad weather, or any causes beyond our control. Deliveries are Standard (Kerbside) which is door to door only and not delivered inside your premises. The delivery driver may at their discretion, help with the unloading of goods into easy access premises but they will not negotiate stairs or difficult to access locations. Should you require specialist delivery services which include in store delivery, negotiating stairs, lifting of heavy equipment into place, delivery to shopping centres, removal of packaging, or removal of old appliances, please contact us for a premium delivery service quote. |
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| Stock: | Kitchen Pro Solutions does not hold stock or directly receive returns for the products listed on our website. All products will be shipped and returned to the manufacturer directly. |
| Returns: | It is the customer’s responsibility to ensure the goods ordered are suitable for the use intended and fit into the intended space. If a product cannot be delivered or needs to be returned to the supplier, a 30% restocking fee will be charged by the distributor + shipping costs. This will be deducted from your refund and will only be processed once the distributor receives and approves the product(s) for re-sale. This fee applies for any product(s) returned so please ensure that any product ordered has suitable access and can fit in the intended place. |
| Damage: |
Kitchen Pro Solutions is not directly responsible for any loss or damage to goods during delivery. We strongly recommend you inspect your delivered items for damage as the goods are being delivered. If you find any obvious, significant damage such as a gaping hole in the packaging, you have the right to reject your delivery. Please let us know within 24 hours of any goods that have been damaged in transit and supply supporting photography of any damage. We will endeavour to resolve the issue as soon as possible by arranging a return and replacement if the damage is major, or a replacement part should the damage be minor. |
| Please refer to our Terms & Conditions page for further details. | |
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